Not happy with your wig? Send it back to us hassle-free. Simply fill out the online form under our “Return Policy” tab and send your wig back to us. Be advised all items must be sent back to us in new condition. All wigs cannot have been worn or tried on, come complete with all original packaging, tags, and must remain odor-free.
All wigs are packaged with return labels already inside for domestic orders. All items must be returned back to us within 14 days of receipt in new (same) condition sent.
Please note that we are not responsible for any lost or damaged packages. A ten percent deduction fee will be deducted from the refund to the return when used. The only exception to this rule is to opt for a store credit return.
Please note that you can cancel your order at zero cost to you within 24hours after placing your order. Any cancellations on orders placed on our website after 24hours will be subjected to a 15% handling fee. Once an order has been shipped and it’s on it’s way to you, it cannot be canceled. Please note that custom orders cannot be canceled once they have been placed.
It may also be important to note that all discounts from promotions and expedited shipping fees are nonrefundable and nontransferable. All promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
- Fill out our form online and mail your wig item back to us
- Once the wig item is received, one of our customer service agents will send an email confirmation on the refund status/credit/exchange process