A Gentle Place to Start
We know choosing a medical wig can feel deeply personal and, at times, overwhelming. This FAQ is here to offer calm, clear guidance so you can feel informed and supported as you explore your options with Sisters United Hair. For full details related to shipping, returns, and eligibility, please review our Shipping + Returns Policy page.
Before You Order — Please Review
I understand wigs are intimate, medical-adjacent products with strict hygiene standards
I understand wigs must be returned unworn, unused, and unaltered, with original tags
attached
I understand that cutting lace, styling, brushing, or applying products makes a wig
non-returnable
I understand return requests must be submitted within 7 calendar days of delivery
I understand approved returns are subject to a 15% restocking and handling fee
I have reviewed the Shipping + Returns Policy page
Start Here
Who We Are and Why Sisters United Hair Exists
Sisters United Hair is a premium medical wig brand created to support women experiencing hair loss due to medical treatment or conditions. Our standards, processes, and policies are designed with care, dignity, and clarity and are governed by our Shipping + Returns Policy page.
Who Our Wigs Are Thoughtfully Designed For
Our wigs are designed for women experiencing medical hair loss, including chemotherapy, alopecia, and other health-related causes. Product standards and eligibility requirements are detailed on our Shipping + Returns Policy page.
Supporting Women Experiencing Medical Hair Loss
We prioritize comfort, realism, and wearability for medical needs. Care standards and handling requirements are outlined on our Shipping + Returns Policy page.
Finding the Wig That Feels Right for You
Choosing the right wig depends on lifestyle, comfort preferences, and treatment stage. Return eligibility and handling rules are explained on the Shipping + Returns Policy page.
Getting Personalized Guidance Before You Purchase
We offer consultations to help guide your selection before ordering. Consultations do not override the terms outlined on the Shipping + Returns Policy page.
Ordering, Shipping & Delivery
Placing an Order with Confidence
Orders are placed directly through our website and are subject to all published policies. Please review the Shipping + Returns Policy page before completing your purchase.
What to Expect After You Place Your Order
Orders are processed within 2–5 business days, with delivery times varying by carrier and destination. Full shipping details are available on the Shipping + Returns Policy page.
Tracking Your Package with Peace of Mind
Tracking information is emailed once your order ships. Delivery confirmation details are explained on the Shipping + Returns Policy page.
If Your Delivery Doesn’t Go as Planned
Carrier delivery confirmation serves as proof of delivery. Responsibility and next steps are outlined on the Shipping + Returns Policy page.
Returns, Exchanges & Eligibility
Because medical wigs are intimate products, this section includes important eligibility details.
If a Wig Isn’t the Right Match
Returns may be requested within 7 calendar days of delivery if the wig meets all eligibility requirements. Please review the full criteria on the Shipping + Returns Policy page.
Why Some Wigs Can’t Be Returned
Wigs become non-returnable if worn beyond fit inspection, altered, styled, brushed, exposed to products, or if lace is cut. Complete definitions are listed on the Shipping + Returns Policy page.
When an Exchange May Be Possible
Exchanges may be available for eligible items that pass inspection and are in stock, but approval is not guaranteed. Exchange terms are detailed on the Shipping + Returns Policy page.
If Your Order Arrives with an Issue
Damaged or defective items must be reported within 48 hours of delivery with photo documentation. The claims process is explained on the Shipping + Returns Policy page.
Care, Hygiene & Aftercare
Why Hygiene Standards Matter for Everyone
Medical wigs are intimate, medical-adjacent products, and strict hygiene standards protect all clients. These standards are explained on the Shipping + Returns Policy page.
Caring for Your Wig at Home
Care instructions vary by wig type and are provided with your order. Handling rules related to returns are detailed on the Shipping + Returns Policy page.
Payments, Refunds & Support
How Refunds and Store Credit Are Handled
Approved returns are issued as store credit unless otherwise required by law, and restocking fees may apply. Full refund details are available on the Shipping + Returns Policy page.
Understanding Shipping and Handling Costs
Shipping fees are non-refundable, and customers are responsible for return shipping if approved. Fee details are explained on the Shipping + Returns Policy page.
How to Reach the Sisters United Hair Team
For questions about orders, returns, or policies, please contact sales@sistersunitedhair.com.
All inquiries are governed by the Shipping + Returns Policy page.
Delivery & Dispute Resolution
By placing an order with Sisters United Hair, you acknowledge that carrier tracking and delivery confirmation (including scan, timestamp, or GPS data when available) constitute proof of fulfillment. If you experience an issue with your order, we kindly ask that you contact Sisters United Hair first so we can assist promptly and work toward a resolution. In the event of a payment dispute or chargeback, you agree that relevant records—including tracking details, delivery confirmation, order correspondence, photographs, and return inspection documentation—may be shared with payment processors and financial institutions for dispute resolution purposes. Our goal is to resolve concerns fairly, transparently, and with care, while protecting the integrity of our services and products.